About

About Brendan

Brendan Noonan is a Learning & Development veteran who has worked for over 35 years in three of the best organisations in their field. He is a native of Dublin Ireland. He is currently running his own business: Strategic Leadership Consultancy and works with leading organisation across the globe helping them solve business challenges. He has worked with global organisations and single ownership organisations with great success.

Brendan has presented at many leading organisations and business universities. He speaks on a number of topics including: Leadership, Introduction and successful implementation of Virtual Reality Training, How future technology is changing business, Customer Service, The Dubai Success Story, The Emirates Airline Story.

Previously he was the Head of Talent Development for the Qatar Airway group, and was based in Doha, Qatar. He was responsible for the learning and development needs of over 55,000 staff worldwide. He introduced and successfully implemented Virtual Reality Training which resulted in savings to the company of over $8 million dollars.

Prior to Qatar Airways he was the Senior Vice President of Group Learning & Development at the multi-award-winning Emirates Airline Group. He completed 24 years with Emirates Airline based in Dubai. He was responsible for the learning & development needs of over 65,000 staff globally. He has travelled extensively and has delivered service training programmes and strategy development programmes for many different airlines, hotels and banks worldwide. His specialist areas have spanned strategy development, leadership and customer service/experience.

Brendan is a MBA Graduate of the Bradford School of Business UK, a member of the Association of Training Development. He was also a board member of the London Business School – Global Business Consortium for 7 years.

In 2011, he was requested by An Taoiseach (the Prime Minister of Ireland) to participate in a forum with a select group of key Irish business people from across the globe. The objective was to look at options that could help the country develop its GDP and assist the Irish Government in finding solution to its financial crisis. The Irish Government announced at the end of October 2012 that it has achieved all requirements of the IMF and is now a role model for other struggling economies in Europe.

Martin has a simple Mission Statement:

“Have fun, make a difference”.

That applies to all aspects of his life both personal and professional. As an experienced Learning & Development Consultant his aim is to help individuals be more successful and organisations be more effective.

He has carried out assignments in over 35 countries. He has worked in multiple sectors. His organisation experience includes frontline customer service, aviation, financial services, public services, leadership, management and academic development among many others.

In recent years he has specialised in the area of recruitment & selection and he has developed a reputation as a provider of on-line learning. His offerings include sessions on Influence, Leadership and Interview Skills. For more detail see

https://www.youtube.com/channel/UCPCqx0psjWArQGhFjwz6-KA/

to view a variety of video clips and gain a taste for Martin’s inimitable style and approach.

Victor Grove

Victor Grove is a recognised leader in service and service strategy development. He is a graduate in Management and Hotel Business Studies at Thames Valley University UK. In addition to the University of Manchester in respect to The Fundamentals of Customer Service. He initially joined British Airways as Cabin Crew and progressed to Cabin Service Director at the Royal Flight of Qatar based in Doha. His role was managing and maintaining the highest levels of VVIP service amongst all members of the team.

Victor joined PrivatAir Geneva, the corporate air fleet of the Latsis Group as head of cabin services. His role in the company had grown to include the management of the customer service division as well. Victor became head of customer service and corporate image and played a key role in transforming the company from a corporate air fleet to a fully commercial operation with revenues in excess of over US$2 Billion. He implemented the worlds first all business class concept with European strategic partners: Lufthansa; Swiss; KLM; and SAS.

He has developed a strategic relationship with The Ecole Hôtelière of Lausanne to introduce new elements of customer service to the PrivatAir fleet and also established a Zurich-based training centre. He is now developing a service excellence concept and corporate development with leading football clubs of Europe. In addition to developing a corporate training programme for Leaders in Sport.

About

About Brendan

Martin has a simple Mission Statement:

Victor Grove

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