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We specialize in providing training and consulting services to help individuals and organizations develop and improve their strategy, leadership and customer experience skills.
We utilize training programs, workshops, seminars and other services aimed at helping leaders develop or enhance their skills. This will enhance their decision-making abilities and help build strong and effective teams.
We have worked with a variety of clients, globally from small organizations to global corporations.
With over 30+ years in senior leadership positions at some of the world’s most successful organisations we understand business and have solutions to help you or your organization
We tailor our programmes to meet your specific needs or goals, with close cooperation at all stages of the project
Investing in Leadership / Strategy / Customer Experience training will lead to improved performance, productivity & motivation within your organization
Things we can do to make your life easy
“Rowing harder doesn’t help if the boat is headed in the wrong direction”- Kenichi Ohmae
“Leadership is not about titles, positions, or work hours. It’s about relationships” – Jim Kouzes
“If you are not taking care of your customers, your competitor will” – Bob Hooey
Emirates Airline
A one-day high intensity Customer Experience programme conducted off site for over 900 crew. Over a six-month period.
Result Emirates won their first ever award for the Best Cabin Crew from Executive Travel Magazine.
dnata Ground Handling Dubai
Developing and Implementing Customer Focused Procedures
An eight-moth project with 5 teams made up of front-line staff. They were tasked with building and implementing customer focused procedures for all front-line staff at Dubai Airport.
Result A decrease of 40% in customer dissatisfaction.
National Bank of Dubai
Strategy Development Programme
A request from the senior management to enhance their customer service at branch level due to increasing complaints.
A strategy development programme was initiated for two of their key branches in Dubai over a three-month period.
Result: It was a major success and became a model for other branches of the bank.
Standard Chartered Bank Gulf
Customer Experience Strategy
A project was initiated with the Senior Management Team at Standard Chartered Bank in the Gulf to review their strategy and build a mission vision and values.
Result: Standard Chartered Bank won the Best Bank in the Middle East for Customer Service
Privat Air Geneva
Product & Service Audit Project
Privat Air was a privately owned airline that wanted to move into the commercial arena. A series of Customer focused workshops were delivered over a two-month period.
Result: Privat Air successfully transitioned into a business class only operation for Air France, KLM
Wolgon Valley Luxury Resort Sydney
A request from the Senior Management of the resort resulted in a service audit of the property and was followed by a Customer Experience Strategy development project.
Result: Voted one of the best resort Hotel in the world.
Manor House Hotel Northern Ireland
Customer Experience Strategy Development
A request from the owners to bring the Department heads together for a two-day workshop to review their product and service standards.
Result: Mission Vision and Values delivered and implemented. Hotel won best hotel for weddings for the following 4 years.
Qatar Airways Doha
Implementation of Virtual Reality Training for Airport Services
Following issues with damage to aircraft on the ground across the globe Virtual Reality was identified as a timely and new initiative for Ground Operations training.
Result: A reduction in ground dame by over 40% which resulted in a saving of over $8 million on a yearly basis.
Katara Hospitality Group Doha
Strategy development Workshop
A request from the CEO of Katara who own some of the best hotels across the globe, for a strategy development programme to include the CEO and his Heads of department.
Result: The Head of HR reported that the synergy and involvement of the Senior Management Team had a major positive impact on the team dynamics.
FIFA Zurich Switzerland
CHRO asked us to build a culture change programme that supports FIFA’s strategic objectives under its new leadership. As a results of effective culture change staff became more knowledgeable, acquire new skills and developed greater leadership capacity.
Result: A trial programme was launched with the senior management team and the feedback was excellent.
Due to our experience in aviation, Aeroclass requested the development of an online series of courses with video interaction on the topic of Product & Service Audit (part of Customer Experience). In addition, the development of an online leadership development programme for new leaders.
Result: Both programmes were designed and implemented and the feedback has been excellent. More programmes are in the pipeline.
Some of the most frequently asked questions by our clients
Our leadership training consultancy offers a range of training programs and services, including workshops, seminars, coaching, and online courses. We can customize our offerings to meet the specific needs and goals of our clients.
Leadership training can be beneficial for individuals at all levels of an organization, from entry-level employees to top executives. It can help individuals develop the skills and knowledge they need to be more effective leaders and achieve their career goals.
The length of our leadership training programs varies depending on the specific needs and goals of our clients. We offer both short-term and long-term training options, and can work with our clients to develop a program that meets their needs.
Client success rate
Strategic Leadership Consultancy
International Conference Centre
P.O. Box 9510 Dubai, UAE
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